Good Customer Service? We Must be in the Upside Down!

Hey y’all,

So I have complained ad nauseam about the many trials I’ve faced against incompetent service providers (e.g., Brown’s Nissan of Dulles - STAY AWAY), but have, many times, had fairly pleasant experiences with customer service.

Enter AT&T, our cell phone service provider. When the hubby and I moved back to the states, we thought it might be prudent to simply jump on a family plan with my mom (because #millenials). So after we got a bacon caramel doughnut with my best friend and her wife (Because #amurika), we went to the AT&T store and asked for service.

The customer service rep was super nice, but told us that our next bill might be a little “wonky” because we were changing the service plan in the middle of the month. I said that I understood, and was happy to have unlimited data for roughly 50 dollars per person per month. Incredible, right?!

Bish - we got this first bill and mama was gagging! The cell phone bill was normally around 85 dollars a month. The new “wonky” bill . . . about $330 dollars!

Three Hundred and Thirty American Dollars.

So I call customer service - and in my most non-confrontational voice - asked why the bill had quadrupled. The funniest part about this story was that the customer service rep was also gagging.

This young man said “sir, I completely understand because this literally just happened to me last month.” I gave a hearty little chuckle, and then asked him to explain the bill. He explained it, but I still didn’t understand.

Now - I have multiple university degrees . . . but I guess a bish needs to be a PhD to understand AT&T billing.

I expressed my frustration, because despite his excellent explanation, I still failed to understand how the bill had quadrupled. Why am I paying so much, kind sir?

In the middle of our conversation, he asked me to look at my account and check how much I owed. He had given me, over the course of the call, about 100 dollars off of the bill because he said I had a point.

. . . he also said he appreciated how i didn’t cuss him out or yell at him.

So I hung up the phone, pretty happy with myself until I saw Bae’s face . . . he did not seem to be pleased. I asked him what was wrong, and he replied (tongue in cheek) “you were flirting with him.”

I simply replied: You got to use what you got to get what you want!

And since I’m still working on summer body 2020, the only thing I’ve got going for me is this silver tongue, okay!

But for the record - I was just being nice. ;-)